Privacy Policy

Last Updated: September 25, 2026 • Official Policy for https://www.goleadscrm.in

Privacy Commitment: Go Leads CRM is dedicated to safeguarding your business leads, sales pipeline information, mobile call recordings, and communication histories. We enforce multi-tenant isolation, 256-bit SSL/TLS encryption, and transparent data processing. We do not sell or monetize your leads or customer records to third parties.

1. Introduction & Scope

This Privacy Policy explains how Go Leads CRM ("we", "us", "our", or the "Platform"), operated at https://www.goleadscrm.in, collects, utilizes, stores, and shields personal and business data.

This policy governs all access to our web-based CRM suite, multi-company and branch management infrastructure, native Android and iOS mobile caller apps, automated WhatsApp Cloud API messaging modules, quotation builders, and lead integration connectors.

2. Information We Collect

To provide robust pipeline workflows, intelligent lead routing, and customer communication tracking, we collect the following categories of information:

A. Account & Administrative Data

  • Full name, official designation, and business role
  • Corporate email address and primary telephone number
  • Company name, regional branch offices, and GST / Tax ID
  • Billing contact details and payment transaction records

B. Inbound Leads & Pipeline Records

  • Prospective buyer names, phone numbers, and email addresses
  • Inbound ad attribution sources (Meta Facebook/Instagram Ads, Google Ads, website contact forms)
  • Deal values, assigned sales representatives, and pipeline stage statuses
  • Custom parameters and notes configured by your sales team

We automatically log technical diagnostics including IP addresses, browser specifications, operating system versions, and session activity logs to maintain platform stability and prevent abuse.

3. Mobile Outbound Call Recording & Scoring Compliance

Go Leads CRM provides native mobile applications that empower sales executives to dial leads, log outcomes, and record customer call audio for quality assurance, dispute verification, and automated duration-based engagement scoring.

Telecommunications Consent Notice: Subscribers and sales agents are strictly responsible for securing all legally mandatory recording consents from conversation participants prior to initiating recording, in accordance with applicable local, state, and national telecommunications regulations.

Recorded audio files are encrypted in transit and at rest, stored strictly within the subscriber's private organization container, and never accessed without administrative authorization.

4. WhatsApp Business Cloud API Integration

Our CRM connects directly with the official Meta WhatsApp Cloud API to facilitate automated lead alerts, instant PDF quotation sharing, and two-way team messaging.

  • Official Meta Endpoints: Messages, templates, delivery timestamps, and read receipts are routed through Meta's certified enterprise endpoints.
  • Explicit Opt-in Compliance: Subscribers must comply with Meta's Business and Commerce Policies, ensuring that promotional messages are only sent to recipients who provided verifiable opt-in consent.
  • Token Protection: Meta Phone Number IDs and System User Tokens are stored with industry-grade encryption and utilized solely for your organization's messaging activities.

5. How We Use Your Information

Information gathered by Go Leads CRM is used exclusively for legitimate business purposes:

  • Deploying CRM workspaces, multi-branch entities, and user access roles
  • Zero-drop automated lead routing and sales rep notifications
  • Generating customizable PDF quotations with revision records
  • Calculating call depth analytics and next contact dates
  • Fulfilling billing, subscription invoicing, and accounting audits
  • Providing responsive technical support and onboarding assistance

6. Data Controller vs. Data Processor Roles

In alignment with data protection regulations (including the Digital Personal Data Protection Act and global privacy standards):

  • You are the Data Controller: You control the customer contacts, phone records, and communication histories uploaded or channeled through your Go Leads CRM tenant.
  • Go Leads CRM is the Data Processor: We act on your instructions to store, calculate, route, and safeguard your data with strict confidentiality.

7. Security & Data Isolation

We implement comprehensive defense-in-depth measures to protect customer data from unauthorized interception, modification, or exposure:

  • TLS / HTTPS Encryption: 256-bit encrypted data transit for all web and mobile communication.
  • Multi-Tenant Isolation: Strict database fencing ensuring company and branch data remain segregated.
  • Granular Role-Based Permissions (RBAC): Access rights are governed strictly according to assigned administrative roles.

8. User Rights & Data Portability

Your organization maintains complete ownership of your CRM data. Subscribers and authorized administrators hold the right to:

  • Export Records: Download your entire contacts, leads, and deal history in structured CSV/Excel formats anytime.
  • Profile Rectification: Update or adjust organizational and staff records via the Admin settings panel.
  • Account Purge: Request permanent removal of CRM databases, recordings, and media upon service termination.
  • Unsubscribe: Opt out of non-essential marketing emails with single-click unsubscribe links.

9. Cookies & Tracking

Go Leads CRM utilizes essential session cookies and local storage tokens strictly required for:

  • Securing user authentication and protecting sessions against Cross-Site Request Forgery (CSRF).
  • Remembering user interface preferences (such as Light and Dark theme selections).
  • Monitoring system load balancing and server health.

We do not utilize invasive third-party cross-site advertising trackers inside the authenticated CRM web application.

10. Contact & Grievance Office

For privacy inquiries, data deletion requests, or compliance documentation, please reach out to our team: